Terms of Sale & Service

Who may buy

Cadence is sold to organisations only. By purchasing you confirm that you are acting for a business, trade, craft or profession and not as a consumer. We do not sell to individuals acting in a personal capacity, and prices are shown and charged excluding VAT, which is added at checkout according to the country and status of the buying organisation.

If you are a consumer, please do not purchase. Write to hello@knowwhatsloved.com instead and we will tell you what we can share. If a purchase is made by a consumer in spite of this, tell us and we will refund it in full.

Prices and currency

All prices are quoted and charged in euros (EUR) and exclude VAT. Paddle adds VAT at checkout according to the country and tax status of the buying organisation, so the total you pay may be higher than the price shown. If your organisation holds a valid VAT number, enter it at checkout and the reverse charge applies where it is available.

If your card or bank account is denominated in another currency, your bank sets the exchange rate and may add a conversion fee. That charge is between you and your bank; we neither set it nor receive it.

1. Who we are

Cadence is provided by KWL Intelligence Pte. Ltd. (“KWL”, “we”, “us”), registered in Singapore (No. 201525543R). “You” means the organisation purchasing or using the service.

Paddle.com Market Ltd is our Merchant of Record and is therefore the seller of record on your order and your invoice. In short: you buy from Paddle, and KWL licenses Cadence to you and provides it. Paddle handles payment, VAT and billing; these terms govern what you may do with what you have bought.

2. What we provide

• Cadence Report — a one-off behavioural read for one market and one quarter, delivered as web and PDF. It does not include the Cadence Skill, which is provided with All markets and Enterprise.
• All markets — an annual subscription covering all live European markets, the European control room, the Cadence Skill across those markets, and the quarterly history as it accumulates.
• Enterprise — a private or white-label instance with bespoke markets, integrations and a separate service agreement, which prevails over these terms where it differs.
• Cadence Skill — a hosted connection (a Claude or ChatGPT custom connector, or any MCP client) that makes the relevant Cadence read queryable inside your own AI tools, scoped to your tier.

3. A read, not a forecast

Cadence is a descriptive decision-support product. It reads how a market is behaving now: macro conditions, attention, search, watching and what it plays, set against official context.

It is not a forecast and not financial, investment or trading advice. We have pre-registered and published tests of whether the signal predicts demand, including the ones that failed, and we do not claim predictive power. You remain responsible for the decisions you make using a read.

4. Orders and pricing

Prices are quoted and charged in euros (EUR) and exclude VAT, as set out under Prices and currency above. VAT is added at checkout by Paddle as Merchant of Record, according to the country and tax status of the buying organisation. A contract forms when we accept your order or issue your invoice. We may correct obvious errors and decline or cancel orders.

5. Payment

Reports may be paid by card or invoice; subscriptions are invoiced annually in advance. Invoices are payable within the period stated on them. Card payments open access immediately — your account and the Cadence Skill are live within seconds of checkout. Invoiced orders open access on receipt of payment, typically within one business day. Access continues for the paid term.

6. Subscriptions, renewal and cancellation

Annual subscriptions run for twelve months and renew unless you tell us otherwise before the renewal date. You can cancel at any time; cancellation takes effect at the end of the current paid term, and access continues until then.

7. Refunds

• One-off reports: request a full refund within 14 days of purchase, for any reason.
• Subscriptions: request a full refund within 14 days of any payment (first payment or renewal), for any reason; you may also cancel at any time to stop the next renewal and keep access until the end of the period already paid for.

See the Refund & Cancellation Policy for full detail.

8. Licence and intellectual property

We grant you a non-exclusive, non-transferable licence to use the reports, data and Skill for your own internal business purposes for the term you have paid for. You may share outputs within your organisation and use them in your own work and client deliverables, with attribution where reasonable.

You may not resell, sublicense, republish or redistribute the reports or data as a standalone product, or use them to build a competing dataset. White-labelling and onward distribution are available only under an Enterprise agreement. All intellectual property in Cadence, including the methodology, software and presentation, remains ours.

9. Acceptable use of the Skill

The Cadence Skill is licensed for use within your own AI environment, scoped to your tier. You may not share credentials or access outside your organisation, attempt to extract the underlying dataset in bulk, or use the Skill to recreate or compete with the service.

10. Data protection

Our handling of personal data is described in our Privacy Policy. The Cadence data products contain no personal data and rely on public and official sources, which keeps the service low-risk to procure.

11. Warranties and disclaimers

We provide the service with reasonable skill and care and source every figure to a named public or official origin. Beyond that, and to the extent the law allows, the service is provided “as is”: we do not warrant that a read will be error-free or fit for any particular decision or outcome.

12. Limitation of liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, our total liability arising from the service is limited to the fees you paid in the twelve months before the claim, and we are not liable for indirect or consequential loss, or for lost profits, revenue or opportunity.

13. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform or receive the service. Bespoke Enterprise deliverables are treated as your confidential information.

14. Term and termination

These terms apply for as long as you use the service. Either party may terminate for material breach that is not remedied within a reasonable period. On termination, your licence ends and you stop using the reports, data and Skill, save for outputs already incorporated into your work.

15. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction, without affecting any mandatory consumer or data-protection rights you have where you are based.

Consumer dispute schemes

Cadence is sold to organisations only, so consumer dispute resolution does not apply to these terms and we do not name a consumer mediator. If you believe you bought as a consumer, tell us and we will refund the purchase in full rather than argue about it.

16. Changes

We may update these terms; the version in force is the one published when you place an order. The “last updated” date above reflects the current version.